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Terms and Conditions
Please ensure you are familiar with the terms and conditions for each tour as they are tour specific.
GENERAL TERMS AND CONDITIONS
A 20% deposit is due in order to confirm a booking. Full payment for all tours is required no later than 2 weeks before the tour date and only 1 transaction can be accepted. Tour price is final at time of booking, no retrospective discounts or promotional codes can be applied once ticket price is confirmed. Any available promotional codes and discounts can be applied to direct bookings to Ocean Eco Adventures (OEA) only. Tickets once confirmed are not transferable. Credit card surcharges are non-refundable in the event of a cancellation.
*Conditions Apply
- All tours are subject to availability, weather and minimum numbers.
- No Sightings policies vary for each tour. Please see specific tour for more information.
- If participating in a Microlight flight as part of a tour package the Microlight flight does not include the 'No Sighting Policy' as it is not a dedicated animal interaction tour.
- Government fees and charges apply after the first year.
CANCELLATION POLICY
What if we cancel?
A full refund will apply to tours cancelled by Ocean Eco Adventures due to inclement weather or any other safety reason if it cannot be rebooked to the customer’s satisfaction.
What if you cancel?
If you wish to cancel/transfer your booking:
- Once a booking is confirmed a cancellation fee of 20% of your total tour cost applies
- Between 7 days – 72 hours of your tour date a cancellation fee of 50% of your total tour cost applies
- Within 72 hours of your tour date a cancellation fee of 100% of your total tour cost applies
For bookings made through a third party such as a booking agent it is important that you carefully read their terms and conditions, as they may differ to Ocean Eco Adventures T&C's. For cancellations and booking changes please contact the organisation you booked with directly.
Booking directly with Ocean Eco Adventures will make managing your booking easier and more efficient, and we always recommend purchasing travel insurance in the event of unforeseen circumstances.
What if we are forced to cease operations?
If a tour is cancelled due to a change in government regulations, as a directive for an external governing body, as a matter of public safety or in extenuating circumstances such as COVID19 health crisis, Ocean Eco Adventures reserves the right to retain 20% of the total tour cost as an administration fee.
Any cancellations from the guest need to be advised in writing
GIFT VOUCHERS
All Gift Vouchers are non-refundable, non-transferable and are valid for three years from the purchase date.
Tour Specific Policies
Whale Shark Discovery No Sighting Policy Ocean Eco Adventures realises that many of its customers travel significant distances at considerable cost to participate in its tours. In recognition of this, we offer one complimentary repeat tour* on the next available day. Seats on repeat tours are allocated on a first in first served basis and as such it may take several days for a place to become available. If you can’t get a place on a repeat tour in the time you are in the location or if you prefer, we will issue you a repeat tour voucher that is valid for three years from the date of issue*. *Conditions Apply - No Sighting Policy only applies in peak season 1st April - 20th July - All tours are subject to availability, weather and minimum numbers - The repeat is offered to Whale Shark swimming seats only (not observers). - The repeat voucher is valid for one tour only and is non-transferable. - If participating in a Microlight flight as part of a tour package the Microlight flight does not include the ‘No Sighting Policy’ as it is not a dedicated animal interaction tour. - Government fees and charges apply after the first year. In-Water Safety Policy – Protective Swimwear To ensure the safety of all guests and crew during in-water activities on the Ningaloo Reef, it is company policy that all individuals must be fully covered while in the water. This is a precautionary measure to protect against jellyfish stings and is considered essential Personal Protective Equipment (PPE) for our tours. All customers and crew will be provided with lycra suits and/or wetsuits, which must be worn during all in-water activities. Alternatively, individuals may choose to wear their own suits, provided they offer full coverage from wrist to ankle. Minor Supervision Policy An adult must accompany any passenger under the age of 12 at all times, this includes all in-water activities. Children under the age of 12 are not permitted to be left on the vessel unaccompanied, this includes when an in-water activity is taking place. This may mean it is necessary for adults to take turns in the water if a minor wishes to remain on-board.
Sunset Whale Watch No Sighting Policy Ocean Eco Adventures realises that many of its customers travel significant distances at considerable cost to participate in its tours. In recognition of this, we offer one complimentary repeat tour* on the next available day. Seats on repeat tours are allocated on a first in first served basis and as such it may take several days for a place to become available. If you can’t get a place on a repeat tour in the time you are in the location or if you prefer, we will issue you a repeat tour voucher that is valid for three years from the date of issue*. *Conditions Apply - All tours are subject to availability, weather and minimum numbers. - The repeat voucher is valid for one tour only and in non-transferable. - If participating in a Microlight flight as part of a tour package the Microlight flight does not include the ‘No Sighting Policy’ as it is not a dedicated animal interaction tour. - Government fees and charges apply after the first year. Minor Supervision Policy An adult must accompany any child under age 12, within arms reach, at all times. Children under 12 are not permitted to be left on the vessel unaccompanied.
Coral Bay Exclusive Ocean Eco Adventures offers a No Sighting Policy for our seasonal, dedicated wildlife interaction tours: For these tours, if the target wildlife is not sighted, our standard rebooking or repeat voucher policy applies. Please note that this policy does not apply to our Coral Bay Exclusive & Coral Bay Unplugged tours. On the Coral Bay Exclusive Tour, we do not offer a refund or repeat voucher if Manta Rays are not sighted or interacted with. While Coral Bay is home to a resident population of Manta Rays and encounters are highly likely, there are rare occasions where conditions prevent us from finding or swimming with them. We strongly believe the Coral Bay Exclusive & Coral Bay Unplugged tours offers the very best opportunity to see and interact with Manta Rays on the Ningaloo Reef. However, these tours do not focus solely on Manta Rays. They are designed as a “Best of Southern Ningaloo Reef” experience, with an emphasis on discovering and interacting with a wide variety of marine life. Manta Rays remain a highlight of the day whenever proximity and prevailing weather conditions allow. In-Water Safety Policy – Protective Swimwear To ensure the safety of all guests and crew during in-water activities on the Ningaloo Reef, it is company policy that all individuals must be fully covered while in the water. This is a precautionary measure to protect against jellyfish stings and is considered essential Personal Protective Equipment (PPE) for our tours. All customers and crew will be provided with lycra suits and/or wetsuits, which must be worn during all in-water activities. Alternatively, individuals may choose to wear their own suits, provided they offer full coverage from wrist to ankle. Minor Supervision Policy An adult must accompany any passenger under the age of 12 at all times, this includes all in-water activities. Children under the age of 12 are not permitted to be left on the vessel unaccompanied, this includes when an in-water activity is taking place. This may mean it is necessary for adults to take turns in the water if a minor wishes to remain on-board.
Coral Bay Unplugged Ocean Eco Adventures offers a No Sighting Policy for our seasonal, dedicated wildlife interaction tours: For these tours, if the target wildlife is not sighted, our standard rebooking or repeat voucher policy applies. Please note that this policy does not apply to our Coral Bay Exclusive & Coral Bay Unplugged tours. On the Coral Bay Exclusive Tour, we do not offer a refund or repeat voucher if Manta Rays are not sighted or interacted with. While Coral Bay is home to a resident population of Manta Rays and encounters are highly likely, there are rare occasions where conditions prevent us from finding or swimming with them. We strongly believe the Coral Bay Exclusive & Coral Bay Unplugged tours offers the very best opportunity to see and interact with Manta Rays on the Ningaloo Reef. However, these tours do not focus solely on Manta Rays. They are designed as a “Best of Southern Ningaloo Reef” experience, with an emphasis on discovering and interacting with a wide variety of marine life. Manta Rays remain a highlight of the day whenever proximity and prevailing weather conditions allow. In-Water Safety Policy – Protective Swimwear To ensure the safety of all guests and crew during in-water activities on the Ningaloo Reef, it is company policy that all individuals must be fully covered while in the water. This is a precautionary measure to protect against jellyfish stings and is considered essential Personal Protective Equipment (PPE) for our tours. All customers and crew will be provided with lycra suits and/or wetsuits, which must be worn during all in-water activities. Alternatively, individuals may choose to wear their own suits, provided they offer full coverage from wrist to ankle. Minor Supervision Policy An adult must accompany any passenger under the age of 12 at all times, this includes all in-water activities. Children under the age of 12 are not permitted to be left on the vessel unaccompanied, this includes when an in-water activity is taking place. This may mean it is necessary for adults to take turns in the water if a minor wishes to remain on-board.